[6KV]≡ [PDF] Eat THAT Cookie! Make Workplace Positivity Pay OffFor Individuals Teams and Organizations eBook Liz Jazwiec

Eat THAT Cookie! Make Workplace Positivity Pay OffFor Individuals Teams and Organizations eBook Liz Jazwiec

Download As PDF : Eat THAT Cookie! Make Workplace Positivity Pay OffFor Individuals Teams and Organizations eBook Liz Jazwiec

American Journal of Nursing 2010 Book of the Year Award Winner!

Is it possible to create a positive workforce in negative times?

Yes, it is, says speaker, strategist, and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.

In her book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint better patient service, improved efficiencies and lower employee turnover all make the list.)

Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.

Readers will learn

Why hokeyness - in the form of giant smiley face cookies and no-negativity days - actually works.
How to decree and enforce mandatory fun so that it s really, well, fun
Guidelines for doing celebrations the right way
Strategies for dealing with queens, poisoners, complainers and other problem people
How not to succumb to process paralysis
Why victim thinking is so destructive, and how to eliminate it from the organization
How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients

Put the tips in Eat THAT Cookie! into practice, you ll be amazed by the rapid improvements you see in your organization - in terms of energy, focus, productivity and yes, happiness.

Eat THAT Cookie! Make Workplace Positivity Pay OffFor Individuals Teams and Organizations eBook Liz Jazwiec

I've had the pleasure of hearing Liz Jazwiec in person- she had the audience spellbound, and at the end of the session all of us were ready to go back to work and put her ideas into action. I bought the book so I could follow up with my managers, and we've been reviewing one or two chapters each month when we meet for our leadership meetings.

This book has the same upbeat, honest sytle that she uses in her presentations. It's so effective because initially she was a manager who didn't believe that customer relations were important. In fact, her boss had to threaten to fire her before she came around. Since her staff admired her character and dedication and didn't want to see her fired, they embraced customer relations with her in a very short time.

This is a realistic, funny, entertaining book about real changes that can be made in the workplace when people are held accountable for their actions. Since it takes place in a hospital setting, you might think that she had an easy job of "preaching to the choir". Not so! Those of us in health care have seen so many of our colleagues burn out after years of stress, long hours, working holidays, etc. Liz' message is a strong one- we need to remember the reasons we chose to be in health care in the first place. Sure it's high stress, but we all knew that before we started. It's also a noble, unselfish profession that is worth while, that changes people's lives, that helps people get through very trying circumstances.

Here's an example: managers never have a problem counseling employees who are late to work because staff are expected to be accountable for their punctuality. Why then do managers have such a hard time holding staff accountable if they pass some trash in the hallway without picking it up (if the hospital has made that an expectation)?

Another example: every hospital wants to be an open, friendly place so there's usually an expectation that everyone will greet everyone with a smile and a simple greeting. When Liz took someone aside for not following that practice, the nurse said something like, "Give me a break- I'm too busy saving lives". Liz's instant reply: "Not in the hallway you aren't!".

This book is not just for nursing directors or managers, and not just for health care. It's equally valuable to anyone who manages janitors, clerical staff, security staff, or anyone else in a service-orientated environment. If you're in any sort of leadership position, buy this book- it will be the best book you read all year!

Product details File Size 2666 KB Print Length 105 pages Page Numbers Source ISBN 0984079440 Publisher Fire Starter Publishing (November 23, 2015) Publication Date November 23, 2015 Sold by  Digital Services LLC Language English ASIN B018FNBSWC

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Eat THAT Cookie! Make Workplace Positivity Pay OffFor Individuals Teams and Organizations eBook Liz Jazwiec Reviews

Loved it!!
Funny!
Best friend for any profession. It shows u what true customer service is. Easy to read and great stories. Very fast read
Excellent and inspirational examples.....motivates you to start the change where it begins - with yourself. Great tool to help you through a bad spell at work. Practical and doable ideas toward positive change...for example....GREET your coworkers to set the day's tone.
I like Liz's practical approach to a real difficult leader responsibility! Just this week I worked the Power of a Shout Out! Magical!
Good deal
While I strongly recommend seeing her in person, this book will be a great introduction to her management style and wit. Jazwiec is quick on the draw and has tons of real-world experience to back it up. Most healthcare administration books apply to organizational culture on a macro scale. This book is applicable to department heads.

Her style is rooted in Studer. This is no surprise considering she worked under him at Holy Cross in Chicago. Even if your organization is not keen on Studer, this book will still provide practical advice. If your organization is a little "soft around the edges," apply the personal journey Jazwiec explains before venturing out into adjusting your department's culture. Implement slowly, and over time, you'll see improvements in your crew.
I've had the pleasure of hearing Liz Jazwiec in person- she had the audience spellbound, and at the end of the session all of us were ready to go back to work and put her ideas into action. I bought the book so I could follow up with my managers, and we've been reviewing one or two chapters each month when we meet for our leadership meetings.

This book has the same upbeat, honest sytle that she uses in her presentations. It's so effective because initially she was a manager who didn't believe that customer relations were important. In fact, her boss had to threaten to fire her before she came around. Since her staff admired her character and dedication and didn't want to see her fired, they embraced customer relations with her in a very short time.

This is a realistic, funny, entertaining book about real changes that can be made in the workplace when people are held accountable for their actions. Since it takes place in a hospital setting, you might think that she had an easy job of "preaching to the choir". Not so! Those of us in health care have seen so many of our colleagues burn out after years of stress, long hours, working holidays, etc. Liz' message is a strong one- we need to remember the reasons we chose to be in health care in the first place. Sure it's high stress, but we all knew that before we started. It's also a noble, unselfish profession that is worth while, that changes people's lives, that helps people get through very trying circumstances.

Here's an example managers never have a problem counseling employees who are late to work because staff are expected to be accountable for their punctuality. Why then do managers have such a hard time holding staff accountable if they pass some trash in the hallway without picking it up (if the hospital has made that an expectation)?

Another example every hospital wants to be an open, friendly place so there's usually an expectation that everyone will greet everyone with a smile and a simple greeting. When Liz took someone aside for not following that practice, the nurse said something like, "Give me a break- I'm too busy saving lives". Liz's instant reply "Not in the hallway you aren't!".

This book is not just for nursing directors or managers, and not just for health care. It's equally valuable to anyone who manages janitors, clerical staff, security staff, or anyone else in a service-orientated environment. If you're in any sort of leadership position, buy this book- it will be the best book you read all year!